Thirty days. We pay the return postage. If it does not fit or you changed your mind, send it back within 30 days of delivery and we will exchange it or refund you.
What we accept
Items must be unworn, unwashed, and still have their tags attached. We check. Gear that has been worn, washed, altered, or smells of gym, smoke or cologne cannot be resold and cannot be accepted.
The 30 days runs from the day your order is delivered, not the day you ordered it.
How to start a return
Message us through the contact page with your order number and what you want to do — swap a size, swap a piece, or get your money back. We will send you a prepaid return label. You do not pay to send it back.
Please do not post anything back before contacting us. Returns sent without arranging it first can take a lot longer to find and process.
Exchanges
Tell us the size you want and we will hold it for you where we can. If the size you want has sold out by the time your return reaches us, we will refund you instead rather than leave you waiting.
Refunds
Once your return arrives and passes a quick check, we refund to your original payment method — normally within a few business days of receiving it. How long it then takes to appear is up to your bank, usually a few more days.
Original shipping charges are refunded when the item was faulty or we sent the wrong thing. For change-of-mind returns we refund the price of the goods.
Faulty or wrong items
If something arrives faulty, damaged, or is not what you ordered, contact us and we will sort it out. Send a photo if you can — it usually saves a round trip.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights, and the 30-day window above does not apply to faulty goods.
Sale items
Sale items are returnable on the same terms as everything else.
Questions
Ask us through the contact page. We would rather sort it out than have you stuck with something you will not wear.